Terms of Service

The essentials

SeroBooks provides business software; you provide accurate use of it. Your data remains yours, exportable at any time. You are responsible for your own books, filings and business decisions — the software computes and records; it does not give tax, legal, accounting or financial advice. These terms are a binding agreement between you and Sero Technologies (“we”, “us”) the moment you create an account or use the service.

Your account

You must provide accurate information, be authorised to act for the business you register, and be at least 18. You are responsible for safeguarding your credentials and for everything done under your account, including by the staff and roles you authorise inside the product. Tell us immediately at legal@serobooks.app if you suspect unauthorised access.

Your data

The business records you create belong to you. You grant us only the licence needed to host, process, back up and display that data in order to run the service, as described in the Privacy Policy. You can export your data at any time; you are responsible for the accuracy and lawfulness of what you put in.

Not professional advice

SeroBooks — including reports, tax calculations, suggested categorisations, and anything Maya says — is information generated by software, not advice from an accountant, tax professional, or lawyer. Tax outcomes depend on facts only you and your advisor know. You are solely responsible for reviewing your books, your filings, and your remittances, and for engaging a qualified professional where your situation needs one. We are not liable for penalties, interest, assessments or losses arising from filings or business decisions made in reliance on the software.

AI features (Maya)

AI output can be wrong, incomplete or out of date, and you must verify it before relying on it. Maya never changes your books on her own: any action she proposes takes effect only after a human you authorise approves it, and approving a proposed action makes it your action, exactly as if you had entered it yourself. AI features are optional, are enabled by the business owner, and may be changed, limited or withdrawn as the technology and law evolve.

Bank connections

Connecting a bank account authorises us and our provider Plaid to retrieve your account and transaction data for the bank-feed and reconciliation features, under Plaid’s end-user terms. We are not your bank, we cannot move your money, and a bank feed is an import — it can lag, miss or duplicate what your bank shows. Reconciliation against your bank’s own statements remains your responsibility. You can disconnect a bank at any time.

Payments

Card payments are processed by certified payment providers (Stripe online; Global Payments and Moneris in store); their terms apply to processing, and card data never touches our systems. Disputes between you and your customers, and chargebacks, are between you and your processor and customer.

Fees and billing

Paid plans bill in advance at the published price and renew automatically until cancelled; cancellation takes effect at the end of the paid period. Prices can change with notice before your next renewal. Taxes on your subscription are yours. If an account is unpaid, we may suspend service after notice; your data remains exportable for a reasonable period as described below.

Acceptable use

Use the service lawfully and only for businesses you are authorised to act for. Do not attempt to breach tenant isolation, probe other businesses’ data, abuse or overload the service, misuse AI features, reverse engineer the software except where law permits, or resell access without an agreement. We may suspend accounts that put other customers, the service, or the law at risk — with notice unless the risk demands otherwise.

Availability

We build for reliability — including offline operation precisely so an outage never stops your counter — but no service is uninterrupted. We may maintain, update or modify the service; where a change materially reduces what you pay for, we will tell you before it takes effect.

Warranty disclaimer

To the maximum extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, accuracy, and non-infringement. No advice or information obtained from us or from the software creates any warranty not stated here.

Limitation of liability

To the maximum extent permitted by law: we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data (beyond restoring from the backups we keep), business interruption, or tax penalties, interest or assessments; and our total aggregate liability for all claims arising out of or relating to the service is limited to the amounts you paid us for the service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain exclusions; where law grants you rights that cannot be excluded, those rights prevail to that extent.

Indemnity

You will defend and indemnify us against claims arising from your data, your use of the service in breach of these terms or of law, or your violation of someone else’s rights — including claims by your customers, employees or tax authorities relating to your business.

Termination

You may close your account at any time. We may terminate for material breach that goes uncured after notice, for non-payment, or if we discontinue the service (with reasonable advance notice). After closure, your data remains exportable for 30 days, after which we delete it — except records we must retain by law, which are kept only as long as the law requires (see the Privacy Policy). Sections of these terms that by nature survive — data, disclaimers, liability, indemnity — survive termination.

Intellectual property

The software, site and brand are ours; these terms sell you use of the service, not the software itself. If you send us feedback or suggestions, we may use them without obligation.

Trademarks

QuickBooks is a trademark of Intuit Inc.; Xero, Sage, Wave, FreshBooks, Zoho, Plaid and all other marks belong to their respective owners. SeroBooks is not affiliated with, endorsed by, or sponsored by any of them; comparative references on this site are nominative and factual.

Governing law and disputes

These terms are governed by the laws of the Canadian province in which Sero Technologies is registered and the federal laws of Canada applicable there, and disputes belong to the courts of that province — after we have both tried, in good faith, to resolve the matter directly first.

Changes, and the boring-but-important clauses

We may update these terms; material changes will be announced by email or in the product before they take effect, and continued use after the effective date means the updated terms apply. If any clause is held unenforceable, the rest stand. A failure to enforce is not a waiver. You may not assign these terms without our consent; we may assign them as part of a corporate reorganisation or sale. These terms plus the Privacy Policy are the entire agreement between us about the service.